Privacy Policy

Last modified: June 24, 2025

DCI International (“DCI”) (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the websites www.dcionline.com or www.dciedge.com (our “Websites”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Websites.

It does not apply to information collected by:

Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Websites.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using these Websites, you agree to this privacy policy. This policy may change from time to time (see “Changes to Our Privacy Policy”, below). Your continued use of our Websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Websites are not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Websites. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on these Websites or on or through any of their features. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at info@dcionline.com or 800-624-2793.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Websites, including information:

By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
That is about you but individually does not identify you; and/or
About your internet connection, the equipment you use to access our Websites, and usage details.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

Information You Provide to Us

The information we collect on or through our Websites may include:

Information that you provide by filling in forms on our Websites. This includes information provided at the time of registering to use our Websites, or requesting services. We may also ask you for information when you report a problem with our Websites.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Websites and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Websites.
Your search queries on the Websites.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Websites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Websites.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically includes personal information. It helps us to improve our Websites and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Websites according to your individual interests.
Speed up your searches.
Recognize you when you return to our Websites.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by declining the cookie notification on dciedge.com or clicking on the “cookie” icon on dcionline.com and manging your consent preferences in connection with the types of cookies used on each respective Website. You may also refuse to accept browser cookies by activating the appropriate setting on your browser. Depending on your choices and setings with respect to browser cookies, you may be unable to access certain parts of our Websites. Unless you have adjusted your cookie preferences on our Websites or adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites. For information about managing your privacy and security settings for cookies, see “Choices About How We Use and Disclose Your Information”, below.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Websites and their contents to you.
To analyze the usage and performance of our Websites.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Websites or any products or services we offer or provide though those Websites.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

Disclosure of Your Information

We do not rent, sell, use for targeted advertising, or disclose your personal information to third parties for their direct marketing purposes.

We may disclose aggregated information about our users without restriction.

We may disclose personal information that we collect or you provide under the following circumstances:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of DCI’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by DCI about users of our Websites is among the assets transferred.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
For billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of DCI, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Websites may then be inaccessible or not function properly. You can also consent to or decline cookies by clicking the appropriate choices in the cookie pop-up on each of the Websites.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt out by logging into the Websites and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to info@dcionline.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience, or other transactions.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states may have additional personal information rights and choices. Please see “Your State Privacy Rights” below for more information.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Websites and visiting your account profile page.

You may also send us an email at info@dcionline.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states may have additional personal information rights and choices. Please see “Your State Privacy Rights” below for more information.

Your State Privacy Rights

Certain states (“Privacy Law States”) have enacted consumer privacy laws that provide their residents with additional rights regarding our use of personal information. As of year-end 2025, the Privacy Law States include California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia.

Except where otherwise indicated, the following rights exist in all Privacy Law States (the exact scope of these rights will vary by state):

Right to Know: You have the right to request that we disclose to you the categories of personal information we have collected about you over the past 12 months, as well as the sources of such personal information, the purposes, and the categories of third parties with whom such personal information is shared.
Right to Access: You have the right to request, up to two times each year, access to categories and specific pieces of personal information about you that we collect, use, disclose, sell, and share. This is also called a “data portability request.”
Right to Delete: You have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions. Note that this right is not applicable to residents of Iowa and Utah.
Right to Opt-Out of Sale or Sharing of Personal Information and Targeted Advertising: You have the right to opt out of the sale or sharing of your personal information to or with third parties, as well as the right to opt out of targeted advertising and certain types of profiling.
Right Not to Receive Discriminatory Treatment. You have the right not to receive discriminatory treatment for the exercise of your privacy rights. If you choose to exercise any of these rights, you will not receive different prices or quality of services unless permitted by applicable law, including if those differences are reasonably related to your information. For example, if you exercise your right to opt out of sale or sharing of your personal information, the ads you view may not be tailored to your interests.

To exercise any of these rights, please email us at info@dcionline.com and note “State Privacy Request” in the subject line. After receiving your request, we will confirm receipt of your request within ten (10) business days. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. We endeavor to substantively respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. Also note that you may only submit a request to know twice within a 12-month period.

To appeal a decision regarding a consumer rights request, email us at info@dcionline.com within 30 days after the decision was rendered and note “State Privacy Appeal” in the subject line.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this privacy policy or as required by law.

Accessibility and Availability Statement

Our Websites are monitored to ensure accessibility and consistent uptime. Electronic Instructions for Use (eIFUs) are maintained for a minimum of 15 years after the last relevant product is placed on the market. If you experience accessibility issues, please contact us at one of the methods in the “Contact Information” section below.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy with a notice on the home page that the privacy policy has been updated. If we make material changes to how we treat our users’ personal information, we will notify you. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Websites and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us using any of the following methods:

Address: DCI International LLC, 705 S Springbrook Rd., Bldg. C, Newberg, Oregon 97132, USA

Email: info@dcionline.com

Toll-free number: 800-624-2793