DCI Edge Customer Service

At DCI Edge, we are committed to making the life of our customer easier with each interaction. Our technical experts, some with over 20 years of experience, are ready to assist you in troubleshooting and maintaining your DCI Edge equipment.

Best customer service in our industry for both the end customer, sales and service.

DCI has great tech support and customer service. It is easy to handle warranty replacement parts.

Tech support is there to help no matter the reason. They are friendly and knowledgeable.

– DCI Edge Equipment Specialists & Service Technicians

Hours of Operation

5am-5pm, Mon-Fri

 Office Closures

New Years Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Eve & Thanksgiving Day

Christmas Eve & Christmas Day

Spotlight Technical Support Representatives

Meet some of the amazing people on our Technical Support Team

 

Walter Beard

Tech Support & Training Coordinator, 23 years at DCI

“I have worked with DCI for over 23 years and have seen the company's growth and dedication to making our customers’ lives easier. I take pride in contributing to this commitment every day by answering phone calls to provide support for our products and help end users and dental technicians find solutions to repair their equipment."

 

Garrett Stevenson

Tech Support & Training Coordinator, 8 years at DCI

“I have been with DCI for 8 years and have worked as a Technical Support Representative in the Dental Industry for 19 years. I am honored to collaborate with a dedicated team that shares a common goal: to provide unmatched support and care to every customer who seeks assistance. We take great pride in ensuring that each interaction is helpful and fosters trust and satisfaction."

 

Jeff Hudson

Technical Support Representative, 5 years at DCI

“I've been a Technical Support Representative in the Dental Industry for 30 years. The DCI Technical Support team is very experienced and knowledgeable, and we work hard every day to satisfy our customers' needs. I'm honored and very proud to be part of the DCI Technical Support Team. DCI is a great company that stands behind its products."

“Your company and the people involved (especially the tech support group) are the best in the business. Top class in customer service, order processing, and support in all different departments. You are my #1 go-to company.”

– DCI Dealer Customer

DID YOU KNOW?

Our Technical Support Representatives have various DCI Edge Equipment beside their desks. This setup enables them to guide customers through any issues with a clear understanding of what they’re troubleshooting. Additionally, they can make and receive video calls, equipping you with all the tools necessary to receive support when you need it most.

 

FAQ

What is the warranty on my new DCI Edge equipment?

DCI offers a warranty of 10 years for all DCI Edge Chairs, Units, Lights, and Cabinetry. Click here to review the full policy.

I need assistance with designing my operatory.

Our dealers and sales representatives are fully equipped to help you design your dream operatory. Additionally, we provide a 3D Visualization tool that allows you to create and visualize your ideal space with DCI Edge products.

What are the costs and prices of DCI Edge equipment?

For pricing information on our Chairs, Lights, Delivery Units, and more, please contact your local DCI Edge Dealer.

Where can I see DCI Edge equipment in person?

DCI Edge offers VIP tours for those interested in visiting our showrooms and experiencing our equipment firsthand. Interested? Click here to learn more and schedule your tour! Additionally, most DCI Edge authorized dealers have local showrooms. Find a Dealer.

Where can I order replacement parts?

You can visit our online library to review our DCI Parts catalog or visit dcionline.com to see our full line of parts products. If you can't find what you're looking for, don't hesitate to contact our team via phone or email, and we will respond as soon as possible.

What colors are currently available for upholstery?

Our Premium Ultraleather Upholstery and Nauga Soft Upholstery collections feature a variety of colors. Visit our Sample Request page to order samples and explore our full color selection. Also available in the 3D Design Tool.

 

Have a specific question for our team?


We’re here for you.